Residential FAQs

Q. Why Do I Need an Energy Evaluation (Survey or Assessment)?

A. There is a long list of potential benefits including:
  • Saving money on your energy bills.
  • Increasing your comfort.
  • Identifying which program measures will benefit your home the most.
  • Increasing your home's resale value.
  • Improving your home's marketability.
  • Uncovering hidden problems.
  • Improving the environment.
  • Taking advantage of available incentives.
  • Receiving a return on energy efficiency investments.

Q. Why is a Tier 2 Assessment Better than a Tier 1 Survey?

A. Tier 2 includes diagnostic testing and modeling of issues specific to your home. With this information, more accurate savings calculations and recommendations for improvements can be made, and your EC can determine the correct order in which to install the measures. A Tier 1 Survey can only provide information based on a visual inspection. Attic insulation is eligible with only a Tier 1 Survey. Air sealing and duct sealing require a Tier 2 Energy Assessment.

Q. Why Must I Call the Program Team First? Can't I Just Call my Contractor?

A. You may go directly through your contractor provided they are on our list of participating contractors. If your contractor is not on the list, encourage them to call us to discuss how they may become a Participating Contractor.

If you choose to go directly through your contractor, you may miss out on obtaining a Survey or Assessment and the associated incentives as well as the direct install devices that go with them.

Q. What Can I Do to Prepare for my Survey or Assessment?

A. Make a list of any existing problems such as condensation and uncomfortable or drafty rooms. Have copies or a summary of the home's yearly energy bills. (You can call SWEPCO Louisiana at (888) 218-3919 or register and sign in to MyAccount on SWEPCO's website to view these documents.) ECs use this information to establish what to look for during the evaluation. The EC first examines the outside of the home to determine the size of the house and its features (e.g., wall area, number and size of windows). The EC will then analyze the residents' behavior:
  • Is anyone home during working hours?
  • What is the average thermostat setting for summer and winter?
  • How many occupants are in the home?
  • Is every room in use?
  • Do any occupants have allergy problems?
  • Are there any moisture or mold problems in the home?

Your answers may help uncover some simple ways to reduce your household's energy consumption. Walk through your home with the ECs as they work, and ask questions.

Q. Who is Eligible for the Program?

A. The SWEPCO Residential Solutions Program is offered to all qualifying SWEPCO residential customers, assuming they meet the following requirements:
  1. They are a Louisiana residential customer of SWEPCO with a valid account number
  2. They live in a single-family home or a multifamily unit of more than four units (renters and owners eligible)
  3. They live in a home that is a minimum of one year old
  4. Program requires that customers have central heat and air conditioning (AC) to be eligible for any measures

Q. What Does the Program Cost?

A. The participants (customers and participating contractors) pay nothing for the Program support. SWEPCO provides all Program support, and the financial investment(s) any participant makes are for the Survey or Assessment and for energy efficiency measures (other than those provided free of charge) installed in their own homes.

Q. Who Decides What Energy Efficiency Technologies to Install and Who Installs Them?

A. The customers are the sole determinant for what energy efficiency measures they decide to implement and how they are implemented. Customers should note they cannot receive incentives from contractors who are not participants with the program. Contractors interested in becoming a Participating Contractor can contact the Program Implementer to become enrolled to offer incentives to customers.

Q. How can a Contractor Become a Program Participant?

Call 866-800-9770 or visit

Q. Is Do-It-Yourself (DIY) work eligible for a incentive through the program?

A. Unfortunately, the program requires professionals trained in proper insulation and weatherization installation techniques to realize claimed energy savings. Only contractors enrolled in the program are eligible to provide homeowners incentives in the SWEPCO Solutions Residential Solutions program. DIY work is not eligible for an incentive through the program.

Energy Efficiency Resources

Department of Energy
Consortium for Energy Efficiency
Design Lights Consortium
2014 Tax Credits